This 100% online training course teaches you about what customer service is, why it is important and how can you improve the service you provide.

In this course you will learn about:

– Characteristics and impact of good customer service,

– Communication skills – active listening, asking appropriate questions,

– Adjusting your service to meet customer needs,

– Handling customer complaints,

– Essential skills (product knowledge, attentiveness, persistence).

And understand:

– Why it’s important to provide great customer service,

– How to improve various significant aspects of customer service,

– How to meet customer needs,

– How to communicate with customers appropriately and effectively,

– How to handle complaints.

The course will take around 25 minutes to complete, and includes a knowledge review and a downloadable Certificate of Completion.

Note: all of our CPD courses can be tailored to the specific needs of your business. Please contact the team for more information.

If you are buying 10+ CPD courses, we offer a bulk buy discount.  See below for more information.

To purchase, click the ‘Add to Basket’ button below, and complete the checkout process.