Description
The Bundle includes the following courses:
Customer Service (25mins)
This 100% online training course teaches you about what customer service is, why it is important and how can you improve the service you provide.
In this course you will learn about:
– Characteristics and impact of good customer service,
– Communication skills – active listening, asking appropriate questions,
– Adjusting your service to meet customer needs,
– Handling customer complaints,
– Essential skills (product knowledge, attentiveness, persistence).
And understand:
– Why it’s important to provide great customer service,
– How to improve various significant aspects of customer service,
– How to meet customer needs,
– How to communicate with customers appropriately and effectively,
– How to handle complaints.
Sales Skills (25mins)
This 100% online training course teaches you the major types of sales skills and how they can be applied to improve your sales process.
In this course you will learn about:
– Psychological concepts that affect the customers’ choices,
– Buyer personas,
– Solution selling and adding value to the sales process,
– Essential skills (prospecting, communication, handling objections),
– Closing strategies and post-sale communication.
And understand:
– Why it’s essential to improve your sales skills,
– What affects customers’ decisions,
– How you should approach the sales process,
– What are the most significant sales skills and how to apply them.
Handling Complaints (25mins)
This 100% online training course teaches you how to deal with complaints and how they impact your business.
In this course you will learn about:
– Causes for complaints in the workplace and from customers,
– Valuable outcomes of dealing with complaints,
– Basic steps of handling complaints in the workplace,
– Handling common scenarios of customer complaints – dealing with heightened emotions, faulty products, refund requests, and more.
And understand:
– What value dealing with complaints can bring,
– Why it’s important to deal with complaints in the workplace,
– How to gather and deal with workplace complaints,
– Why it’s important to deal with customer complaints,
– How to deal with customer complaints.
Negotiation Skills (35mins)
This 100% online training course teaches you about essential communication skills that will enable you to negotiate successfully and work towards a win-win outcome.
In this course you will learn about:
– The importance of good negotiation in various environments,
– Verbal and non-verbal communication,
– Active listening,
– Asking purposeful questions,
– Assertiveness techniques.
And understand:
-How to communicate information effectively and confidently
-The importance of non-verbal communication
-How non-verbal communication van help you control your conduct and read non-verbal clues
-Why listening is an essential skill for successful negotiation
-How assertiveness can enable you to handle challenging situations
-How assertiveness can help you preserve self-confidence.
Negotiation Process (45mins)
This 100% online training course teaches you about the stages of the negotiation process and the key elements that will determine the success of your negotiation.
In this course you will learn about:
– The importance of good negotiation in various environments,
– Stages of negotiation,
– Preparing for negotiations – objectives, knowing the other party,
– Negotiation types, styles and tactics,
– Closing strategies.
And understand:
– Why it’s important to prepare for any negotiation
– What are the main factors that determine success of a negotiation
– What are the negotiation strategies and how to choose the best one
– You will learn how to recognize and neutralize manipulative tactics that can be used against you
– You will receive practical tips on how to handle the final stage of the negotiation
– You will learn how to successfully close the deal
Key benefits of our training
- Interactive and comprehensive content applicable to every workplace
- Accessible 24/7
- Perfect for remote workers
- Includes a knowledge check
- Students can download a certificate of completion upon successful completion of the course and knowledge review
- Full reporting available
Bulk Buy Discounts
If you have a larger number of employees that you need to train, or an ongoing requirement, you can save money by purchasing courses from us in bulk.
Our bulk offers can apply to any of our CPD courses, or any combination that you choose. We can also put together specialist packages to suit your individual requirements and budget.
- 10+ courses = 10% discount
- 50+ courses = 20% discount
- 100+ courses = 30% discount
- 400+ courses = 40% discount
If you are an enterprise customer with a requirement for 500+ courses, please contact the team so that we can make bespoke arrangements, including a dedicated account manager and the possibility of combining our Learning Management System creation services with your courses so that you have a dedicated portal where your employees can access your courses.
