This 100% online training course teaches you how to deal with complaints and how they impact your business.

In this course you will learn about:

– Causes for complaints in the workplace and from customers,

– Valuable outcomes of dealing with complaints,

– Basic steps of handling complaints in the workplace,

– Handling common scenarios of customer complaints – dealing with heightened emotions, faulty products, refund requests, and more.

And understand:

– What value dealing with complaints can bring,

– Why it’s important to deal with complaints in the workplace,

– How to gather and deal with workplace complaints,

– Why it’s important to deal with customer complaints,

– How to deal with customer complaints.

The course will take around 25 minutes to complete, and includes a knowledge review and a downloadable Certificate of Completion.

Note: all of our CPD courses can be tailored to the specific needs of your business. Please contact the team for more information.

If you are buying 10+ CPD courses, we offer a bulk buy discount.  See below for more information.

To purchase, click the ‘Add to Basket’ button below, and complete the checkout process.