This 100% online training course teaches you about essential communication skills that will enable you to negotiate successfully and work towards a win-win outcome.

In this course you will learn about:

– The importance of good negotiation in various environments,

– Verbal and non-verbal communication,

– Active listening,

– Asking purposeful questions,

– Assertiveness techniques.

And understand:

-How to communicate information effectively and confidently

-The importance of non-verbal communication

-How non-verbal communication van help you control your conduct and read non-verbal clues

-Why listening is an essential skill for successful negotiation

-How assertiveness can enable you to handle challenging situations

-How assertiveness can help you preserve self-confidence

The course will take around 35 minutes to complete, and includes a knowledge review and a downloadable Certificate of Completion.

Note: all of our CPD courses can be tailored to the specific needs of your business. Please contact the team for more information.

If you are buying 10+ CPD courses, we offer a bulk buy discount.  See below for more information.

To purchase, click the ‘Add to Basket’ button below, and complete the checkout process.